Last updated: March 25, 2026
Piedmont Hosting guarantees 99.9% monthly uptime for VPS, Game Server, and Web Hosting services. Uptime is measured as the availability of the hypervisor, game server node, and network infrastructure. Scheduled maintenance windows, announced at least 48 hours in advance, are excluded from uptime calculations.
For game servers, availability means the server process is reachable at its assigned address. Downtime caused by the game itself — a crash from a customer-installed mod or plugin, a corrupted world save, or an upstream game update that breaks compatibility — is not counted against this guarantee.
If monthly uptime falls below 99.9%, customers are eligible for service credits applied to the next billing cycle:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
Credits must be requested within 30 days of the incident.
The SLA does not cover:
Submit a support ticket within 30 days of the incident. Include the affected service ID, the time period of the outage, and a description of the issue. We will verify the claim against our monitoring data and apply eligible credits to your next billing cycle.
We monitor all infrastructure 24/7 using Prometheus, Grafana, and Uptime Kuma. Our public status page is available at: